Shipping policy

The Cook’s Arsenal ships products to customers internationally, subject to product availability and the shipping restrictions of the destination country.

Order processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on the product and fulfilment location. Any estimated processing time shown on the product page or at checkout will apply to that order.

Delivery times

Delivery times vary depending on the destination, product and fulfilment location.

An estimated delivery timeframe will be displayed at checkout where available.

International deliveries may take longer than domestic deliveries because of customs processing, carrier delays or other circumstances outside our reasonable control.

Tracking

Where tracking is available, tracking information may be provided to the email address supplied with the order.

Tracking information can sometimes take several days to become active after an order has been dispatched.

Customs, duties and taxes

International orders may be subject to customs duties, import taxes, VAT or other charges imposed by the destination country.

Where applicable, these charges may be the responsibility of the customer.

Customers are responsible for ensuring that products ordered from The Cook’s Arsenal can legally be imported into their country.

Knife and bladed products

Some countries and regions impose restrictions on the importation, sale or possession of knives and other bladed products.

The Cook’s Arsenal may refuse or cancel an order for a knife or bladed product where we reasonably believe that fulfilment would breach applicable law or shipping restrictions.

Knife orders may require additional age and identity verification.

Delivery problems

If your order has not arrived within the estimated delivery period, please contact us at:

stoddartrobbie470@gmail.com

Please include your order number so that we can investigate the delivery.

Incorrect delivery information

Customers are responsible for providing an accurate delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional delivery costs may apply where legally permitted.

Delays outside our control

Delivery may be delayed by circumstances such as customs processing, severe weather, carrier disruption, strikes or other events outside our reasonable control.

We will make reasonable efforts to assist customers when delivery problems occur.